The property ombudsman published his report recently advising that complaints had soared for both sales and letting agents, the main problem being a lack of communication which is ironic in a world where communication is now instant, much of it however is not face to face and many of us dont realise that what is commonplace to us is not to our Client who may not have experienced a recession before and need reassurance.  Communication is the key in any business but with any property related issue it is even more important when you are dealing with somebodys biggest asset, their home or in many cases their pension investment.  Its not what you say its how you say it, so we should all think about our body language and how we are presenting ourselves and how what we are saying may come across to our Clients.  Make an effort to contact them even if there is nothing to report, it reassures Clients that you are interested in them and not just their business.